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• Answer customers quires for our online shop and resolve any problem.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Exhibit good spoken and written communication skills, in both and English.
• Maintain close working relationships across all departments
• Build strong working relationships across the Customer Care Centre team
• Work flexibly within the team to support changing business needs