Details:

  • Employment Type:Full Time
  • Monthly Salary:Unspecified
  • Minimum Work Experience:1-2 Years
  • Minimum Education Level:High-School / Secondary
  • Listed By:Employer
  • Company Size:51-200 Employees
  • Career Level:Mid-level

Description:

Responsibilities:

  1. Memorize scripts for products and services, and keep handy for reference during calls
  2. Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations and confirmations are addressed appropriately
  3. Identify opportunities to drive sales and revenue with the company’s existing product suite, and seize opportunities to up sell services whenever possible
  4. Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity and quality objectives
  5. Create and maintain case management records of daily problems and remedial actions taken in a call center database
  6. Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities

Qualifications:

  1. High school degree
  2. Previous experience in a call center or customer support role
  3. Strong active listening skill and verbal communication
  4. Adept to problem-solving and conflict resolution
  5. Ability to multitask, manage time, and prioritize

contact : Show Phone Number
Email : [email protected]

Related For Dubai Jobs: https://www.dubizzleuae.com/?p=2595&preview=true

For more detail please click below link: https://dubai.dubizzle.com/jobs/customer-service/2020/7/16/call-center-2