Details:

  • Employment Type:Full Time
  • Monthly Salary:Unspecified
  • Minimum Work Experience:1-2 Years
  • Minimum Education Level:High-School / Secondary
  • Listed By:Employer
  • Company Size:501-1000 Employees
  • Career Level:Mid-level

Description:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities

  1. Manage large amounts of inbound and outbound calls in a timely manner
  2. Follow communication “scripts” when handling different topics
  3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  4. Seize opportunities to upsell products when they arise
  5. Build sustainable relationships and engage customers by taking the extra mile
  6. Keep records of all conversations in our call center database in a comprehensible way
  7. Frequently attend educational seminars to improve knowledge and performance level
  8. Meet personal/team qualitative and quantitative targets

Requirements:

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
contact : Show Phone Number

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For more detail please click below link: https://dubai.dubizzle.com/jobs/customer-service/2020/6/18/call-center-customer-service-representativ-2